At TrustChain, your privacy is fundamental to our mission. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way. Please read this policy carefully. By using our services, you consent to the practices described herein.
1. Personal Information
Personal information is data that can be used to identify you directly or indirectly. We are committed to processing your personal information lawfully, fairly, and transparently. We only collect information that is necessary for the purposes outlined in this policy and retain it only for as long as required.
2. What Information We Collect
We may collect the following categories of information:
- Identity Data: First name, last name, date of birth, nationality, and government-issued identification where required for KYC compliance.
- Contact Data: Email address, phone number, mailing address, and other contact details you provide.
- Financial Data: Information about your digital asset holdings, wallet addresses, exchange accounts, and coverage preferences necessary to underwrite your policy.
- Communications Data: Records of correspondence, claims submissions, and support interactions.
- Technical Data: IP address, browser type and version, device information, operating system, time zone, and other diagnostic data.
3. How We Use Your Information
We use your personal information for the following purposes:
- Policy Administration: To underwrite, issue, manage, and administer your insurance policies and process claims.
- Regulatory Compliance: To comply with applicable legal and regulatory requirements, including anti-money laundering (AML) and know-your-customer (KYC) obligations.
- Communication: To send you policy updates, renewal reminders, claims updates, and respond to your inquiries.
- Service Improvement: To analyze usage patterns, improve our website and services, and develop new products and features.
- Security & Fraud Prevention: To protect our platform, detect fraud, and ensure the integrity of our services.
4. When We Share Your Information
We do not sell your personal information. We may share your data in the following circumstances:
- Service Providers: With trusted third-party vendors who assist us in operating our business, such as cloud hosting providers, payment processors, and analytics services — always under strict contractual obligations.
- Reinsurance Partners: With our reinsurance partners as necessary to underwrite and manage risk on your policies.
- Legal Obligations: When required by law, regulation, court order, or governmental request, or to protect our legal rights.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
5. Digital Properties & Automatic Data Collection
When you visit our website or use our digital services, we may automatically collect certain information:
- Cookies: We use essential cookies to ensure our website functions correctly, and analytical cookies to understand how visitors interact with our site. You can manage cookie preferences through your browser settings.
- Log Data: Our servers automatically record information such as your IP address, browser type, referring/exit pages, and timestamps.
- Analytics: We use third-party analytics services to help us measure traffic and usage trends. These tools collect information sent by your browser, including pages visited and other data that assists us in improving our services.
6. Your Choices
You have the following rights regarding your personal data:
- Access: You may request a copy of the personal information we hold about you.
- Correction: You may request that we correct any inaccurate or incomplete data.
- Deletion: You may request the deletion of your personal data, subject to legal retention requirements.
- Portability: You may request your data in a structured, commonly used, and machine-readable format.
- Opt-Out: You may opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.
7. Data Security
We implement industry-standard technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit and at rest, regular security audits, access controls, and employee training. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will notify you by posting the updated policy on our website with a revised "Last modified" date. We encourage you to review this policy periodically to stay informed about how we protect your information.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: