Privacy Notice & Policy

Last modified: March 2026

By accessing this website or using TrustChain's products or services, you consent to the processing of your personal information as described in this Privacy Notice.

This Privacy Policy applies to TrustChain and all of its affiliated entities (collectively, "TrustChain," "we," "us," or "our").

We reserve the right to update this Privacy Notice at any time to reflect changes in our privacy practices or legal requirements.

This Notice provides an overview of how we collect, use, and protect personal information belonging to anyone that interacts with us, including clients, business partners, or other third parties. We also provide detailed information about your interactions with us when you visit our website ("Digital Properties").

TrustChain will only use fair and legal means to collect your information and will only use it in a legal, respectful, and fair manner.

Personal Information

Personal Information means information about an identifiable individual. This includes factual or subjective information from which an individual's identity can be reasonably determined. It also includes data points that, when combined with other information, could identify an individual. This may be your contact, financial, or lifestyle information, or feedback you provide through surveys. It does not include aggregate or anonymous data because that information does not identify an individual.

What Personal Information We May Collect

TrustChain collects, uses, and discloses only the Personal Information about you that may be necessary to:

Deliver our products and services
Enhance your experience and interactions with us
Manage our business operations
Fulfill our legal and security obligations

TrustChain will not sell or otherwise commercially exploit your personal information, nor do we use it for any third-party marketing purposes.

Types of Information We May Collect

TrustChain may collect and use Personal Information that you provide to us, including:

Personal identification information such as full name, date of birth, and government-issued identification details
Contact information including email address and telephone number(s)
Coverage preferences including the types of crypto assets you hold and how you store them
Information about your crypto storage methods and security practices
Professional and employment information
Demographic information such as location, preferences, and interests
Information we collect automatically through cookies and similar tracking technologies

How We Use Your Personal Information

TrustChain may use the Personal Information we collect for the following purposes:

To respond to your inquiries and provide customer support
To understand your needs and determine suitability of our products
To process and evaluate applications for coverage
To underwrite insurance applications and assess risk
To administer claims and determine coverage responsibility
To manage your accounts and provide administrative support
To confirm your identity and prevent unauthorized access
To enhance digital security including preventing and detecting threats
To implement fraud prevention and risk management programs
To comply with legal and regulatory requirements, including anti-money laundering and know-your-customer obligations
To analyze and improve our internal business processes
To develop and improve our products and services
To evaluate and improve the functionality of our Digital Properties
To personalize and improve your experience on our website

When and Why We May Share Your Personal Information

TrustChain is responsible for protecting the confidentiality of all Personal Information in our possession. That includes information transferred to third parties performing services on our behalf, such as our agents, service providers, or affiliates.

We aim to limit the Personal Information we share with third parties to what is needed for the service they provide. Third-party services may include:

Cloud-hosted digital solutions, IT support, security, and consulting services
Administrative, underwriting, and claims processing support
Custodial and blockchain analytics services
Marketing campaigns, product promotion, surveys, and market research

In some cases, laws require us to share information with regulators or government agencies.

Digital Properties & Automatic Data Collection

You do not have to provide Personal Information to use our Digital Properties unless a particular feature requires it. TrustChain collects and analyzes data related to your use of our website to evaluate and improve functionality, user experience, and the effectiveness of our services.

Examples of data we may collect automatically include:

Your device information such as operating system, browser version, and screen resolution
How you arrived at our website (traffic sources)
Whether you are a new or returning visitor
What pages you view and how long you stay
What links you clicked on
Information you have voluntarily provided through forms on our website

Your Choices

TrustChain will inform you why we collect, use, and share your Personal Information. You have certain choices regarding your data:

You may request not to receive marketing and other commercial messages
You may choose to communicate with us through multiple channels: digital, telephone, or regular mail
You have options to manage cookies. If you choose to delete or refuse cookies, some functionalities on our website may not be available to you

Accessing or Limiting Use of Your Information

To obtain access to, or make a request for limiting the use of, correcting, blocking, erasing, or destroying your Personal Information, please submit a written request to us via email. Your request must include sufficient information to enable us to identify the relevant Personal Information and validate your identity.

Please note:

We require your accurate and complete name and contact information
We will confirm receipt of your inquiry within 48 hours
We will process your request and respond usually within 45 days, depending on complexity

Data Security

TrustChain employs industry-standard security measures to protect your Personal Information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, secure data storage, and regular security assessments.

While we strive to protect your data, no method of electronic transmission or storage is 100% secure. We encourage you to take precautions to protect your personal information when using online services.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will revise the "Last modified" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us

For inquiries or concerns regarding our handling and use of your Personal Information, please contact us:

Email: privacy@trustchain.com
Address: Hardstrasse 201, 8005 Zürich, Switzerland

TrustChain provides comprehensive digital asset insurance coverage. All policies are subject to the terms, conditions, and exclusions outlined in your individual coverage agreement. TrustChain does not provide legal, tax, or financial advice.